全球500强软件公司在新诚招粤语客服， 薪资优越

请发送简历至：[email protected]

*Responsibilities

- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution

- Quickly respond to customer calls, web cases, emails and chats

– deliver a high level of service and provide prompt resolution to ensure customer satisfaction

- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem

- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed

- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents

- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty

- Facilitate a positive and productive team environment

– leverage collaboration as a tool to solve business and customer problems

*Responsibilities

- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution

- Quickly respond to customer calls, web cases, emails and chats

– deliver a high level of service and provide prompt resolution to ensure customer satisfaction

- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem

- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed

- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents

- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty

- Facilitate a positive and productive team environment

– leverage collaboration as a tool to solve business and customer problems

哈哈，又来啦！你们公司怎么回事? 又来啦！中文，日文，普通话，招了个遍，现在又来找广东话。以前还给办EP，现在要求PR，公民啦！看来坡县工作真的不好找，招人到是很容易，这条件越来越高呀。你们公司怎么回事? 又来啦！中文，日文，普通话，招了个遍，现在又来找广东话。以前还给办EP，现在要求PR，公民啦！看来坡县工作真的不好找，招人到是很容易，这条件越来越高呀。