职位要求：
PR或公民
标准普通话和粤语
基本英文读写能力
两年以上客服相关工作经验
职位描述：
售后非技术热线客服，处理中国区的电话及邮件
可马上入职，提供培训
2 条回复
-
赛门铁克 楼主#1
请发送简历至：[email protected]
*Responsibilities
- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
- Quickly respond to customer calls, web cases, emails and chats
– deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed
- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
- Facilitate a positive and productive team environment
– leverage collaboration as a tool to solve business and customer problems
*Responsibilities
- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
- Quickly respond to customer calls, web cases, emails and chats
– deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed
- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
- Facilitate a positive and productive team environment
– leverage collaboration as a tool to solve business and customer problems
-
#2
哈哈，又来啦！你们公司怎么回事? 又来啦！中文，日文，普通话，招了个遍，现在又来找广东话。以前还给办EP，现在要求PR，公民啦！看来坡县工作真的不好找，招人到是很容易，这条件越来越高呀。你们公司怎么回事? 又来啦！中文，日文，普通话，招了个遍，现在又来找广东话。以前还给办EP，现在要求PR，公民啦！看来坡县工作真的不好找，招人到是很容易，这条件越来越高呀。