表扬Amazon太负责了！谢谢

uk Amazon 去年黑五时淘了一个Wsteroid 水牙线, 昨天不能用了，刚刚6个月左右。以为完蛋了，网上看看，国内有修的，也看到说可能里面的电源适配器问题，可以用电表检查并换一个。我也想拆开检查一下电源适配器的问题。

随后去Amazon找客服留言，六个月坏了，怎么办？两个小时后收到电邮，竟然已经发货了，信誉第一。太意外，笔墨无法表达。其他淘网无法比。

This is Sriram from Amazon Customer Service and I hope you're doing well.

I'm sorry to hear about the defect of your 'Waterpik WP-660UK Ultra Professional Water Flosser'.

We expect our customers to receive the items that are long lasting but in this case we realise that it didn't work that long.

In this case, I've placed a new order # 20。。。。for the same item and it'll be dispatched as soon as possible to the same address. There'll be no additional charge for your replacement order.

The estimated delivery date for your replacement order is　between Monday, 22 June 2020 and Thursday, 25 June 2020.

To see the order details of the replacement order, please visit Your Account at the top of any page on our website or use the following link:


Please note, as set out in our returns policy, we request you to return the original item to us within 30 days of the date of this e-mail. If you don't, we reserve the right to charge the cost of your original order to the payment card you used for the order.

Please feel free to use the box the replacement comes in to return the original but make sure that the address / barcode label is removed, or covered by the return label. If you haven't opened the package you're returning, you can attach the returns label to the outside of the package.

I've checked if a prepaid return label is available, but afraid to let you know that due to it being an International return, we do not have the option for it.

However, in this instance, I kindly request you to arrange collection by your own using a carrier of your choosing and contact us with the return postage charge so that we will issue refund.

To help you in this regard, I've also provided you with three links to arrange a collection for the item. I kindly request you to arrange collection using the any one of the following links return to the address provided below: