LTVP 完成手续出境问题!

有个问题求助大家, 我老婆的LTVP昨天已经批准(等了4周), 但预约完成手续日期是26号, 我们15号要回国一周, 那个批准的邮件有段话是这样的,　You have been granted a Visit Pass (short-term) valid till　11/04/2019

Please ensure that you complete formalities before this date.　

在批准之前前面我们有发邮件到ICAfeeback问这种情况, 他们邮件回复是这样的

We noted that the Long-Term Visit Pass (LTVP) application is given the In-Principle Approval today 11/03/2019.

Please proceed to retrieve your application’s outcome via our　Status Enquiry　https://ltpass.ica.gov.sg/eltsvp/enquiryLogin.dofrom tonight or tomorrow onwards　and make payment for the Issuance Fee ($60) and　Multiple Journey Visa Fee ($30) if applicable　within one month from the date of the notice else the application will be auto-withdrawn by the system.

但是进入查询页面有句话说