跨国企业招聘IT技术支持 - IT Support Specialist

招聘

• 准证要求: PR或公民 
• 职位: 电脑网络 
• 工作性质: 全职 
• 发布人: 公司直招
• 招聘人数: 2
• 性别要求: 男 女 
• 学历要求: 大专 本科 研究生 
• 工资待遇: 2500新币以上 
• 电话:
• 邮箱:[email protected]

跨国企业招聘IT技术支持 - IT Support Specialist

HR -  Kelly Xue
Email - [email protected]
Tel: +8615810620932

Chinese is a must condition. Add below information :

- Diploma/Bachelor’s degree in Business ( Management Information Systems), Computer Science, Business (Other) or equivalent.  Fluent in both English & Mandarin.
- 2 + years of working experience in providing technical network system and desktop support to ensure smooth and effective delivery of IT services.
- Knowledge of collaborative productivity tools, for example but no limited. Instant messaging collaboration, workspace, knowledge management, issue resolution, ticketing is preferred.
- Basic Knowledge of IT compliance and global regulations in data security, cyber security, and privacy is preferred.

中文是一个必须条件。添加以下信息:

-商科(管理信息系统)、计算机科学、商科(其他)或同等学历。流利的英语和普通话。
- 2年以上提供网络系统和桌面技术支持的工作经验，以确保IT服务的顺利和有效交付。
-例如，了解协作生产力工具，但不限于此。优先考虑即时消息协作、工作空间、知识管理、问题解决和票务。
-基本了解IT合规和全球数据安全、网络安全和隐私方面的法规优先。



Full Job Description[size=13.3333px]IT Support Engineer (End User Support)
Salary: $3000-$4000
Working hours: 9am-6pm (Mon-Fri)
Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.
Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to enduser devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Support service request and incident management to provide quality end-user services.
• Perform ad-hoc root cause analysis and problem resolution.
• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
• Develop checklists for typical problems.
• Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
• Perform other duties as assigned.
  

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with 1-2 year relevant experience in End User support.
• Proficient with Windows operation systems, M365, Anti-virus software and etc.
• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
• Handling incident tickets from end user for IT matters.
• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
• Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.
  

To apply:
Please email Resume in Microsoft Word format
Please state your Position/ positions applied on the “on TOP” of your resume.
Please state Available Commencement Date or notice period
Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

Diploma/ Advance Diploma

Minimum of 1 year(s) experience needed for this position



You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.This Is An Excellent Opportunity For An Experienced IT Support Engineer To Take The Next Step In Their IT Career And You Will• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.• Troubleshooting hardware related issues and replace parts if needed• Troubleshooting software related issues and apply fix• Work with team members in completing job assignments• Follow process to attend assigned jobs and escalate issues